1. About these terms

This website is operated by The Bark Bus, a dog-adventure service preparing to launch across Coventry, Kenilworth, Leamington Spa and selected surrounding areas. By using the website, you agree to these Website Terms & Conditions.

2. Website information

We aim to keep the website clear and accurate, but launch dates, routes, availability and service details may change. We may update, suspend or withdraw website content when reasonably necessary. Current launch pricing is £23 for one weekly adventure or £21 per adventure for dogs attending more than once a week; the price applicable to you will be confirmed before a regular place begins.

3. Enrolment and the waiting list

You must provide complete and accurate information and tell us if anything changes.
Submitting the form enrols your dog onto our launch waiting list; it does not guarantee acceptance, a trial date or a regular place.
We review each application individually and may contact you for more information.
After a successful submission, the website will display an application reference. Please keep it in case you need to contact us about your application.

4. Free trial and suitability

A free trial takes place after enrolment and before a regular place can be confirmed. The owner remains present during the approximately 30-minute trial at a local dog park. We may decline or withdraw a place where we reasonably believe an adventure would not be safe, happy or comfortable for the dog, our team or the wider group.

5. Eligibility and safety

Dogs must meet the eligibility requirements shown during enrolment, including being microchipped, up to date with vaccinations, and kept up to date with flea and worming treatment. Neutering may be confirmed after enrolment but before a regular place is offered. You must disclose relevant medical, behavioural, travel and property-access information. Safety remains our first priority and session arrangements may be adapted when weather, access or the needs of the dogs require it.

6. Newsletter updates

The enrolment form explains how launch news and free-trial updates are handled and provides an option to refuse them. Every marketing email must provide a simple way to unsubscribe. Service messages about your application, trial or place are separate from marketing messages.

7. Customer accounts

You are responsible for keeping your password and device secure. Account access is personal to you and must not be shared. Please tell us promptly if you believe somebody else has accessed your account. Updates submitted through the account must remain complete and accurate, particularly changes involving health, behaviour, emergency contacts or collection access.

8. Bookings, payments and wallet credit

Only fully approved customers can book trips shown as available for their collection area.
Trips are charged at the price shown when you book. The current price is £23 per adventure, or £21 per adventure for dogs allocated to more than one weekly route.
You can add funds to your Bark Bus Wallet by bank transfer. Before a new sending account's first payment, you must tell us the name shown on that bank account, including when a partner or family member is paying. We use this to help link the payment safely to your customer account.
After the sending account has been linked, later positive GBP payments from that recognised account can be added to your wallet automatically without a special reference. Payments from a different account may need to be reviewed and linked first.
Bank transfers can occasionally be delayed. Please contact us if an expected payment has not appeared in your wallet.
You may also arrange a cash top-up with The Bark Bus. Cash credit is added manually after our team receives and records the payment.
Wallet credit can only be used to pay for Bark Bus services. It is personal to your account, non-transferable, does not earn interest and cannot be exchanged for cash.
You can cancel online until 24 hours before the trip’s departure time. Any amount paid for that booking is automatically returned to your Bark Bus Wallet.
Online cancellation closes within 24 hours of departure. Please contact The Bark Bus if your dog is unwell or there is an emergency. Any late cancellation refund is at our discretion.
If The Bark Bus cancels a paid booking, the amount paid is automatically returned to your Bark Bus Wallet.
If a payment or wallet balance appears incorrect, please contact us promptly so that we can investigate and correct it.

9. Separate service terms

Before a paid Bark Bus place begins, we will provide separate service terms covering bookings, payments, cancellations, collection access, veterinary authorisation and other day-to-day arrangements. These Website Terms & Conditions do not replace that service agreement.

10. Acceptable use and intellectual property

You must not misuse the website, interfere with its operation, attempt unauthorised access or submit false or harmful material. The Bark Bus name, branding, website copy and original visual material may not be copied or used commercially without permission.

11. Liability and external links

Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, we are not responsible for losses caused by reliance on out-of-date website information, temporary website unavailability or third-party websites linked from this site. Links are provided for convenience and do not mean we control or endorse third-party content.

12. Changes and governing law

We may update these terms as the service develops. The date at the top shows the latest revision. These terms are governed by the laws of England and Wales, and any dispute will be subject to the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere.